> ## Documentation Index
> Fetch the complete documentation index at: https://docs-dev-docs-event-stream-action-templates.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support

> Describes the different types of support options provided by Auth0.

| Read...                                                                                                                       | To learn...                                                                                              |
| ----------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------- |
| [Support Plans](/docs/troubleshoot/customer-support/support-plans)                                                            | About different levels of Auth0 support.                                                                 |
| [Product Support Matrix](/docs/troubleshoot/customer-support/product-support-matrix)                                          | About support coverage for browsers, operating systems, and Auth0 libraries and SDKs.                    |
| [Service Level Agreements](/docs/troubleshoot/customer-support/services-level-descriptions)                                   | About Auth0 service levels and service level agreements (SLAs) for public and private cloud deployments. |
| [Open and Manage Support Tickets](/docs/troubleshoot/customer-support/open-and-manage-support-tickets)                        | How to open and manage Auth0 support tickets.                                                            |
| [Responsible Disclosure Program](/docs/troubleshoot/customer-support/responsible-disclosure-program-security-support-tickets) | How to report a security issue.                                                                          |

## Other support resources

* The [Auth0 status page](https://status.auth0.com) contains information on current production status. Please check the status page before filing a ticket.

  If the status page contains a notification about an outage, our team is already working on restoring service and will keep the status page updated. We publish a root-cause analysis to the status page once we have investigated the issue. You can subscribe to notifications of any changes.

* The [official Auth0 support center](https://support.auth0.com/) has troubleshooting information and solutions to many common issues.

* Auth0's public [question and answer community](https://community.auth0.com/) offers support for everyone. You can search through existing questions and post new questions if yours hasn't been asked yet. There are no guaranteed response times for questions posted.